The student portal serves as the central hub for student academic, administrative, and extracurricular activities, and the redesign project aimed to enhance the user experience, streamline processes, and foster a sense of community and belonging among UMGC’s diverse student body.

Key Objectives:

• Enhanced User Experience (UX):

• Prioritized intuitive navigation and user-friendly interface design to improve overall usability and accessibility.

• Implemented responsive design principles to ensure seamless access and functionality across various devices and screen sizes.

• Conducted user research and usability testing to gather feedback and iteratively refine the portal's design and functionality.

• Personalized Dashboard and Content:

• Developed a customizable dashboard that provides students with relevant and personalized information based on their academic program, interests, and preferences.

• Incorporated features such as calendar integration, task lists, and notifications to keep students informed about important deadlines, events, and updates.

• Streamlined Administrative Processes:

• Simplified and automate administrative tasks such as course registration, fee payment, and transcript requests to reduce student workload and minimize errors.

• Provided comprehensive self-service tools and resources to empower students to manage their academic journey independently.

• Integrated with existing university systems and databases to ensure data accuracy and consistency across platforms.

Benefits:

• Improved Student Satisfaction: Enhanced overall satisfaction and engagement by providing students with a user-friendly and personalized digital experience.

• Efficiency and Productivity: Streamlined administrative processes and empower students to take control of their academic journey, saving time and reducing frustration.

• Data-Driven Decision Making: Utilized analytics and user feedback to make informed decisions and continuously optimize the portal's design and functionality.

The MyUMGC Student Portal Redesign project represented a strategic investment in student success and satisfaction, aligning with the university’s commitment to providing a world-class educational experience. By prioritizing user experience, and personalization, we aimed to create a digital ecosystem that empowers students to thrive academically, socially, and personally throughout their university journey.